Turf Parts Representative

Location: Chicago and surrounding areas

Starting Range: $25 - $28 /hour

The Parts Representative receives and processes parts orders, provides excellent customer service and supports the equipment sales team by generating and leads over the phone.

Essential Functions

Receive incoming calls in a professional and friendly manner and deliver consistent, quality customer service and satisfaction
Provide quotes, enter orders and request part transfers
Communicate with customers to resolve problems and concerns
Expedite shipments and proactively communicate with customers regarding issues or delays
Fulfill and ship orders
Participate in lead generation and follow-up strategies, including cold-calling, to reach specific customer segments
Build relationships and rapport with current and potential customers to encourage future sales

Other Responsibilities

Coordinate equipment demonstrations for customers
Attend training as required

Qualifications

Excellent interpersonal skills and the ability to communicate and negotiate with people at all levels
Ability to work independently and balance multiple priorities and demands simultaneously
Detail oriented to ensure accuracy of parts information and order entry
Basic computer skills including the ability to use Microsoft Office applications and operate industry-specific software

Special Considerations

Most often, work is performed in an indoor office setting, however outdoor work is occasionally required
In general, work occurs during regular business hours, Monday – Friday; evening and/or weekend hours may be required during peak seasons and to meet deadlines
The demand of this position often requires a medium level of physical endurance. Work requires a minimum exertion of 50 lbs. of force occasionally and 10 - 25 lbs. of force frequently to lift and move objects.
Noise level associated with this position is usually moderate but can fluctuate between being occasionally quiet and sometimes very loud.
While performing the requirements of this job, employee is required to sit for extended periods of time. Walking, reaching, bending, stooping, kneeling, crouching are also frequently required.
Feeling, handling and grasping with the hands when handling small parts is required
Must be able to climb stairs and use a stepladder

Pay and Benefits

$25 - $28 starting range
Company provided cell phone
Full Benefits Including: Medical, Dental, Vision, FSA, Life, 401(k) with Matching Contribution, Paid Time Off, Paid Parental Leave, EAP, Supplemental Benefits